Help
Frequently asked questions
Quick answers about ordering, delivery, sympathy flowers and care. Can't find yours? Call the shop and a florist will help.
Ordering & delivery
How same-day delivery, fees and delivery times work.
What is your same-day cutoff?+
Order by 1 pm for same-day delivery, Monday to Saturday.
Where do you deliver, and what does it cost?+
Enter the ZIP code on any product page or at checkout to see whether we deliver there and the exact fee before you pay. Our delivery areas page lists every town we serve.
Can I choose a delivery time?+
Yes. Choose a delivery window at checkout; some windows carry a small fee. For a service, give us the service time and we deliver before it.
What if the recipient isn't home?+
We leave the flowers in a safe, shaded spot or with a neighbor, or try again. For apartments and offices we leave them with the front desk or the building manager.
Can you deliver to a hospital?+
Yes. Choose Hospital at checkout and add the room and floor; we leave flowers at the front desk. Intensive care and some other units don't allow flowers, so check with the ward first.
Can I order for a date weeks away?+
Yes. Pick any open date at checkout. We design your flowers fresh on the day they're delivered.
Sympathy & funerals
Sending flowers to a service or a grieving family.
Can you deliver to a funeral home or church?+
Yes. Choose Funeral home or Church as the delivery location and add the service time; we deliver before it begins and set larger pieces on their easels.
What should I send?+
Standing sprays and wreaths are for the service; vase arrangements and plants are for the family's home. Our sympathy guide explains what's appropriate from family, friends and coworkers.
Can you add a ribbon to a standing spray?+
Yes. Add the ribbon wording at checkout, for example 'Beloved Grandmother'.
Payment & changes
Paying, changing or canceling an order.
How do I pay?+
Pay at checkout, or place your order and we'll call you to take payment by phone. We never ask for card details by email or text.
Can I change or cancel my order?+
Call the shop as soon as you can. Orders canceled before we start designing are refunded in full; once an order is made or out for delivery we'll do our best to help.
Will the price include tax and delivery?+
Yes. Delivery, any holiday surcharge and tax are shown before you pay, with nothing added later.
Flowers & care
What to expect and how to make them last.
Will my flowers look like the photo?+
Very close. We design with the freshest stems of the day, so a flower may be swapped for one of equal or greater value in the same colors and style.
How do I make my flowers last?+
Trim the stems at an angle, change the water every two days, and keep the vase away from direct sun, heaters and ripening fruit.
Are your flowers safe for pets?+
Some aren't: lilies are toxic to cats. Tell us about pets in the delivery notes and we'll leave them out.
Still have a question?
Call during shop hours and a florist answers, or send us a message and we'll reply within one business day.